Providing Early Childhood services and individuals with heuristic play resources which support creative thinking and exploration

 Last day to order for Christmas 2017 - NZ: 11 December Aus: 6 December
Crate Wonder closed for business 18 Dec - 8th Jan 2018 

ABOUT US
​​RETURNS POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Due to the variable nature of our product sets, containing a mixture of new and second hand products, we cannot accept returns on the basis that your goods are not in new or good condition. All recycled products are specified in the product description on the store section of our website.

To complete your return, we require a receipt or proof of purchase.

Change of mind returns


We offer change of mind returns within 30 days of purchase, in exchange for a store credit equal to the amount of the initial purchase. Please note that we offer a credit on the product price only, not including shipping costs.


Damaged Items

In the event of a new item being damaged, we will replace the item (upon inspection) with a new item of the same description, or offer a refund OR store credit to the value of the product initially purchased, if you contact us with a description of the damage within 3 days of recieving the product.  Please note, we can not accept damaged goods which have been used or played with - we encourage you to inspect products before providing them as resources for children.

Shipping


Return address for products: 22 Sunset Road, Unswort Heights, 0632, Auckland, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
About us

Hello there, and welcome to the CRATE WONDER website!

The team at Crate Wonder is a partnership of two Early Childhood teachers who share a passion for open-ended resources. Over time, we noticed how challenging it can be to find a place which sells a variety of heuristic resources, which will cater to the tastes of early childhood teachers working with infants and toddlers and older children. This is how the idea to start Crate Wonder came about. 

Our vision is to develop our product line on an ongoing basis, so we can source any products that early childhood teachers are looking for, and bring them together into Crate Wonder. This way, teachers and people will have access to a variety heuristic play resources at their finger tips.

Meet the Team:






Kelly Siebert
Director and founder of Crate Wonder
Kelly has been working as an early childhood teacher for nearly 20 years with a love for heuristic play and play resources, and is thrilled to be putting an idea she has had for some time into action. 









Bianca Jukes
Director of Crate Wonder
Bianca is also an early childhood teacher and partner in Crate Wonder, who also holds a strong passion for open-ended play and play resources, and their place in fostering children's creativity.

SAFETY OF PRODUCTS POLICY

Please note, we encourage you to select products carefully. Heuristic resources vary greatly in their nature, properties and size. We cannot guarantee the longevity of these products, as some may wear and become unsafe over time, others might break if thrown, bitten or pulled by a child.

We suggest that all resources are provided for children to play with under adult supervision, and that it is your responsibility to ensure you select products which are suitable to your individual context.

We are constantly revising our product sets and compilations, if you have a request for a combination of resources that are different from the ones available for purchase in our store, please contact us and we will see what we can do for you.